The airline is not responding to your claim: what comes next
Silence is not an answer. The next step is easier when you can prove what you submitted and when.
Check whether the claim is complete
If the airline asks for more documents, check whether the request is reasonable or whether it is asking for information already provided. Send what is genuinely missing and save proof of submission.
The most common tracking problem is missing the claim reference number.
Create a timeline
Write a simple timeline: flight date, claim date, automatic confirmation, every document update, and every airline response. This saves time later.
If the case moves to a regulator complaint or legal review, the timeline is often the first thing needed.
When to escalate
If the airline does not answer within the relevant response window or gives no real reasoning, the next step may be a regulator complaint, a formal follow-up, or legal assessment.
Escalation should not be automatic. First check whether the claim is strong enough to justify the next step.
How letkasni.rs helps
In this situation, it helps to have someone read the whole communication and identify what is missing: evidence, deadline, legal basis, or simply a clearer claim.
The goal is not to push every case. It is to avoid losing a good case through poor procedure.