Missed connection compensation
For missed connections, the key question is whether the flights were under one booking. If they were, the delay at the final destination often matters more than the first segment alone.
When this situation can lead to money
Missed connection compensation is worth checking when the disruption directly changed your journey and the airline does not have a clear, specific reason outside its control. The first step is always the same: establish the route, booking, scheduled time, actual time and exact reason given by the airline.
Under European passenger-rights rules, the amount does not depend on ticket price, but on the type of event, route distance and consequence for the passenger. An expensive ticket is not required for a good claim, and a cheap ticket is not a reason to avoid filing.
If the airline offered a replacement flight, voucher or refund, that does not automatically close the compensation question. You still need to check whether you arrived much later, whether you voluntarily accepted the offer and whether the alternative was reasonable.
- Keep the booking reference and all boarding passes.
- Write down scheduled and actual arrival time.
- Ask for the disruption reason in writing, not only at the gate.
- Separate fixed compensation from ticket refund and waiting costs.
What the airline must explain
For missed connection compensation, one broad sentence from the airline is not enough. It should be clear what happened, when it happened, at which airport or flight, and how that event affected your journey.
If the airline relies on extraordinary circumstances, ask for a specific explanation. Bad weather, slot, strike, safety and operational reason have very different weight. Some reasons can be valid, but only if they are directly connected to your flight and the airline could not reasonably avoid the consequence.
Pay special attention when the reason changes. If one message says technical issue, another says air traffic control and a third says late crew, structure the claim around a timeline. Mixed reasons are common, but they should not remain vague.
Care and rerouting rights
Whatever the final answer on fixed compensation, passengers should not be left without assistance during a long wait. Meals, refreshments, communication, hotel and transfer may matter when the delay is long or travel moves to the next day.
If assistance is not arranged, costs should be reasonable and linked to the disruption. Keep the receipt, purchase time and a short reason why the expense was necessary. Luxury costs are harder to justify, but basic food, water, transport and accommodation are different.
If the airline offers an alternative that does not make sense, ask for a better option in writing. If you buy a new solution yourself, record that you first tried to get help from the airline.
Evidence that helps most
The most useful evidence shows the whole story without relying on memory: booking confirmation, boarding pass, airline messages, app screenshot, departures-board photo, receipts and any written airport information.
For connections, keep the full itinerary. For baggage, keep the PIR and receipts. For overbooking and denied boarding, ask for gate confirmation. For cancellation, save the cancellation notice and replacement offer.
A good claim is not the longest claim. A good claim is one where facts are organized so the airline has to answer specific questions.
How this page connects to detailed guides
This main guide covers the topic broadly enough to decide whether the case makes sense. The detailed guides below go into specific scenarios: documents, deadlines, rejected claims, vouchers, separate tickets, technical faults, slots, strikes and waiting costs.
The best SEO structure and the best user flow are the same: the main guide explains the rule, while a child blog explains the exception or proof. That is why every relevant blog links back to this guide, and this guide sends the passenger deeper only where it is genuinely useful.
Detailed guides in this topic
These are child guides. They go deeper into specific excuses, evidence and procedures, and link authority back to the main guide.
Connections
Missed connection: when counted as one case
With connections, it is not just the first flight that is delayed that is looked at, but the entire reservation, the arrival at the final destination and the reason why the connection was missed.
Read moreConnections
Separate tickets and a missed connection: the risk passengers underestimate
If segments are under one booking, delay is often measured to the final destination. If tickets are separate, the second flight may be your own risk.
Read moreEU 261 and Serbia
Flight from Serbia via the EU: when European passenger rights apply
It is usually not decisive whether you are Serbian or EU citizen. Passenger rights depend mainly on departure airport, destination, operating carrier and whether flights are under one booking.
Read moreAir traffic control
Delay due to slots and air traffic control: when a claim still makes sense
An ATC restriction often weakens a fixed compensation claim, but the airline should not simply write slot and stop there. The key is whether the restriction directly affected your flight and how the airline reacted.
Read moreExpense reimbursement
You bought a new flight yourself: when can you claim the cost
A new flight bought on your own may be necessary, but it is not always automatically reimbursed. The key points are reason, urgency, offered alternative and reasonable price.
Read moreDocuments
What documents are required for an aviation compensation claim
A few pieces of information are often enough for the first check, but a strong evidence trail later decides how quickly and seriously the case can be pursued.
Read moreFAQ
Does missed connection compensation automatically mean I have compensation?
Not automatically. You need to check the route, arrival time or notices, disruption reason and whether extraordinary circumstances apply.
Should I accept a voucher?
Do not accept a voucher until you understand whether it waives cash compensation or other rights. In voluntary deals, the terms of the offer are decisive.